Service Science: Progress & Directions

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Spohrer, J.C. 2011. "Service Science: Progress & Directions." Presented at International Joint Conference on Service Science. Taipei, Taiwan.

Annotation

This article provides an overview of IBM University Programs, as well as an update on applying service science to holistic service systems. It shows the application of Service Science to systems such as cities, universities, etc.

Fundamentals of Services

Annotation to be added for SEBoK 1.0.