Multi-level SLAs for Harmonized Management in the Future Internet
Theilmann, W. and Baresi, L. 2009. "Multi-level SLAs for Harmonized Management in the Future Internet." in Tselentis et al. (eds.), Towards the Future Internet - A European Research Perspective. IOS Press. Doi:10.3233/978-1-60750-007-0-183.
This paper aims to integrate management and governance issues at business, software, infrastructure, and network level, and introduces a multi-level SLA management approach to bridge these issues across different layers. It also provides insights on management and governance practices and requirements in various industrial domains.
Properties of Services
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