Difference between revisions of "Handbook of Service Science"

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<blockquote>Complete Bibliographic Entry</blockquote>
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<blockquote>Maglio, P., C. Kieliszewski, and J. Spohrer. 2010. ''Handbook of Service Science'', 1st ed. New York, NY, USA: Springer. </blockquote>
  
Please note:  bibliographic entries should follow Chicago Manual of Style (15th ed.).  Please see [http://www.bkcase.org/fileadmin/bkcase/files/Wiki_Files__for_linking_/BKCASE_Reference_Guidance.pdf BKCASE Reference Guidance] for formatting.
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==Usage==
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This source is considered a primary reference for the [[Service Systems Engineering]] article.
  
 
==Annotation==
 
==Annotation==
A primary reference has been identified as the author team as a "key" reference, which is critically important to understanding a given topic. Each article will define a set of no more than 5-10 primary references. The general concept is that if a SEBoK user were to read the article on a topic and the Primary References, he or she would have a firm grasp on the principle concepts related to that article.
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This book clarifies the definition, role, and future of the service science field by incorporating work by scholars from across the spectrum of service research. This book presents the nature and theory of service from a multidisciplinary perspective, discusses current research and practice in design, operations, delivery, and innovation of service, and scope for future opportunities and potential of service research. The book is suitable for a wide-reaching audience including researchers, practitioners, managers, and students and provides a comprehensive reference for those who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.
  
'''All primary reference pages will follow these guidelines:'''
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<center>'''SEBoK v. 2.1, released 31 October 2019'''</center>
*Article title is the title of reference. This may be the title of the book, article, etc.
 
*First item listed will be the complete bibliographic reference.  Please see [http://www.bkcase.org/fileadmin/bkcase/files/Wiki_Files__for_linking_/BKCASE_Reference_Guidance.pdf BKCASE Reference Guidance] for descriptions and examples of complete references.
 
*All primary reference articles will contain a 1-2 paragraph annotation with a description and explanation of value for the related topic(s).
 
 
 
'''Authors submitting primary references are responsible for providing the bibliographic entry and annotation.'''  If multiple authors use the same primary reference, ''each'' author must explain the value proposition to a user for that resource in terms of his/her own topics.  In this instance, there will be a heading for each article. 
 
 
 
EXAMPLE:  If this is a primary reference for three articles, the below will be:
 
 
 
===Article 1===
 
Annotation for Article 1.
 
 
 
===Article 2===
 
Annotation for Article 2.
 
 
 
===Article 3===
 
Annotation for Article 3.
 
  
 
[[Category:Primary Reference]]
 
[[Category:Primary Reference]]

Revision as of 13:04, 20 October 2019

Maglio, P., C. Kieliszewski, and J. Spohrer. 2010. Handbook of Service Science, 1st ed. New York, NY, USA: Springer.

Usage

This source is considered a primary reference for the Service Systems Engineering article.

Annotation

This book clarifies the definition, role, and future of the service science field by incorporating work by scholars from across the spectrum of service research. This book presents the nature and theory of service from a multidisciplinary perspective, discusses current research and practice in design, operations, delivery, and innovation of service, and scope for future opportunities and potential of service research. The book is suitable for a wide-reaching audience including researchers, practitioners, managers, and students and provides a comprehensive reference for those who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

SEBoK v. 2.1, released 31 October 2019