A Case for Service Systems Engineering

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Tien, J.M. and D. Berg. 2003. "A Case for Service Systems Engineering." Journal of Systems Science and Systems Engineering. 12(1): 13-38.

Annotation

The Service View of Engineered Systems

The authors examine services and service systems engineering. They defined a number of unique aspects of services that must be considered when defining and implementing the systems engineering methods for services.

Service Systems Engineering

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Fundamentals of Services

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Properties of Services

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