A Case for Service Systems Engineering
Tien, J,M. and Berg, D. 2003. A Case for Service Systems Engineering. Journal of Systems Science and Systems Engineering 12 (1): 13-38.
The Service View of Engineered Systems
The authors examine services and service systems engineering. They defined a number of unique aspects of services that must be considered when defining and implementing the systems engineering methods for services.
Service Systems Engineering
Annotation for Article 2.
Fundamentals of Services
Annotation for Article 3.
Properties of Services
Annotation for Article 4.