Difference between revisions of "A Case for Service Systems Engineering"

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<blockquote>Complete Bibliographic Entry</blockquote>
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<blockquote>Tien, J.M., and D. Berg. 2003. "A Case for Service Systems Engineering." ''Journal of Systems Science and Systems Engineering''. 12 (1): 13-38. </blockquote>
  
Please note: bibliographic entries should follow Chicago Manual of Style (15th ed.).  Please see [http://www.bkcase.org/fileadmin/bkcase/files/Wiki_Files__for_linking_/BKCASE_Reference_Guidance.pdf BKCASE Reference Guidance] for formatting.
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==Usage==
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This source is considered a primary reference for the following topics:
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*[[Types of Systems]]
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*[[Service Systems Engineering]]
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*[[Engineered System Context]]
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*[[Fundamentals of Services]]
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*[[Properties of Services]]
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*[[Systems Fundamentals]]
  
 
==Annotation==
 
==Annotation==
A primary reference has been identified as the author team as a "key" reference, which is critically important to understanding a given topic. Each article will define a set of no more than 5-10 primary references. The general concept is that if a SEBoK user were to read the article on a topic and the Primary References, he or she would have a firm grasp on the principle concepts related to that article.
 
  
'''All primary reference pages will follow these guidelines:'''
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This paper highlights a number of service systems engineering methods that focus on problems and issues which arise in the growing service sector and discusses unique opportunities that systems engineering can exploit in the design and joint production and delivery of services. The paper covers economic, technological, and demographic contexts within which the service sector has flourished by combining services, especially emerging services, and systems engineering. This paper identifies several service systems engineering methods to enhance the design and production/delivery of services by taking advantage of the unique features that characterize services – namely that services, especially emerging services, are information-driven, customer-centric, e-oriented, and productivity-focused.
*Article title is the title of reference. This may be the title of the book, article, etc.
 
*First item listed will be the complete bibliographic reference.  Please see [http://www.bkcase.org/fileadmin/bkcase/files/Wiki_Files__for_linking_/BKCASE_Reference_Guidance.pdf BKCASE Reference Guidance] for descriptions and examples of complete references.
 
*All primary reference articles will contain a 1-2 paragraph annotation with a description and explanation of value for the related topic(s).
 
  
'''Authors submitting primary references are responsible for providing the bibliographic entry and annotation.'''  If multiple authors use the same primary reference, ''each'' author must explain the value proposition to a user for that resource in terms of his/her own topics.  In this instance, there will be a heading for each article.
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With respect to the service view of engineered systems, the authors examine services and service systems engineering. They defined a number of unique aspects of services that must be considered when defining and implementing the systems engineering methods for services.  
  
EXAMPLE:   If this is a primary reference for three articles, the below will be:
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[[Category:Primary Reference]]
 
 
===Article 1===
 
Annotation for Article 1.
 
 
 
===Article 2===
 
Annotation for Article 2.
 
  
===Article 3===
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<center>'''SEBoK v. 2.4, released 17 May 2021'''</center>
Annotation for Article 3.
 
 
 
[[Category:Primary Reference]]
 

Revision as of 22:57, 5 May 2021

Tien, J.M., and D. Berg. 2003. "A Case for Service Systems Engineering." Journal of Systems Science and Systems Engineering. 12 (1): 13-38.

Usage

This source is considered a primary reference for the following topics:

Annotation

This paper highlights a number of service systems engineering methods that focus on problems and issues which arise in the growing service sector and discusses unique opportunities that systems engineering can exploit in the design and joint production and delivery of services. The paper covers economic, technological, and demographic contexts within which the service sector has flourished by combining services, especially emerging services, and systems engineering. This paper identifies several service systems engineering methods to enhance the design and production/delivery of services by taking advantage of the unique features that characterize services – namely that services, especially emerging services, are information-driven, customer-centric, e-oriented, and productivity-focused.

With respect to the service view of engineered systems, the authors examine services and service systems engineering. They defined a number of unique aspects of services that must be considered when defining and implementing the systems engineering methods for services.

SEBoK v. 2.4, released 17 May 2021